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Terms and Conditions

Effective Date: October 29, 2025
Last Updated: October 29, 2025

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These Terms and Conditions (the "Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Stop Scrolling, Inc. ("Stop Scrolling," "we," "us," or "our") governing your access to and use of our website www.stop-scrolling.com (the "Site") and our design, branding, and marketing services (the "Services").

 

By accessing our Site, subscribing to our Services, or entering into a service agreement with us, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Site or Services.

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1. Services Overview

Stop Scrolling is a full-service creative agency offering subscription-based design-as-a-service. Our Services include, but are not limited to:

  • Brand and identity design

  • Digital product and web design

  • Marketing and content creation

  • Motion graphics and videography

  • Creative strategy and consultation

  • AI implementation support

The specific Services provided to you will be outlined in your selected subscription plan and any additional agreements or proposals.

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2. Subscription Plans and Pricing

Available Plans

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We offer three subscription tiers:

  • Starter Scroll: $2,500/month (up to 30 service hours/month, 1 active project at a time)

  • Power Scroll: $4,000/month (up to 55 service hours/month, 2-3 active projects)

  • Full Stop: $6,000/month (up to 100 service hours/month, unlimited project submissions)

Each plan includes specific features, response times, and deliverables as detailed on our pricing page at www.stop-scrolling.com/pricing.

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Billing and Payment

  • All subscriptions are billed monthly in advance on the subscription start date and automatically renew each month on the same date.

  • We accept all major credit and debit cards via Stripe. For larger plans or annual agreements, we may also arrange ACH or wire transfers.

  • Annual prepayment is available with a 10% discount. You may switch from monthly to annual billing at any time before your next billing date.

  • All fees are non-refundable except as expressly stated in these Terms.

  • You authorize us to charge your payment method on file for all applicable fees.

  • If payment fails, we reserve the right to suspend Services until payment is received.

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Additional Hours

If you require more hours than your plan covers, you may:

  • Purchase additional hours at a discounted rate (lower than your current hourly rate), or

  • Upgrade to a higher-tier plan mid-month for more hours and better overall rates

All additional work is quoted and approved in advance. There are no hidden fees.

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3. Commitment and Cancellation

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Minimum Commitment

All retainer plans require a 3-month minimum commitment. This ensures meaningful progress and allows us to deliver the best results for your brand.

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Month-to-Month After Minimum

After the initial 3-month period, your subscription continues on a month-to-month basis until cancelled.

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Cancellation Policy

To cancel your subscription, you must provide 30 days written notice via email to team@stop-scrolling.com. Your subscription will remain active until the end of your current billing cycle. No refunds will be issued for unused time or hours within the current billing period.

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Plan Changes

You may upgrade or downgrade your plan with 7 days notice before your next billing cycle. Plan changes take effect at the start of the next billing period.

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Pausing Your Subscription

You may pause your retainer for up to 1 month per calendar year with 7 days notice before your next billing cycle. Your remaining hours and subscription status will be preserved during the pause period.

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4. Service Hours and Time Tracking

Billable vs. Non-Billable Hours

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Billable services include work performed by:

  • Graphic and brand designers

  • Motion designers and animators

  • Video editors

  • Copywriters (for design-related copy)

  • Marketing automation specialists

  • Strategists and creative directors

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Non-billable services include:

  • Project management

  • Account management

  • Administrative and sales support

  • Internal communication and check-ins

We do not charge for project management, communication, or coordination. Your plan hours are used only for creative and strategic execution.

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Time Tracking and Transparency

We track every billable hour in detail. You can view real-time logs and monthly reports directly in your Partner Portal for complete transparency.

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Rollover Hours

Unused billable hours automatically roll over for up to 3 months, giving you flexibility to maximize the value of your subscription. Hours not used within this rollover period will expire.

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5. Turnaround Times and Deliverables

Standard Turnaround Times

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Each plan has standard response and delivery times:

  • Starter Scroll: 3-5 business days

  • Power Scroll: 2-4 business days

  • Full Stop: 1-2 business days

These are typical turnaround times and may vary based on project complexity and current team workload. We strive to meet or beat these timelines for every request.

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Rush Requests

We do not currently offer rush or expedited delivery beyond standard turnaround times. If you require faster service on an ongoing basis, we recommend upgrading to a higher-tier plan.

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Revisions

Unlimited revisions are included within your plan's hours. Significant scope changes may require a new request or additional hours, which will be communicated and approved in advance.

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6. Client Responsibilities

To ensure timely and successful delivery of Services, you agree to:

  • Provide clear, complete, and timely project briefs and creative direction

  • Respond promptly to requests for feedback, approvals, and materials

  • Provide necessary access to accounts, platforms, or assets required for project completion

  • Communicate any changes to project scope or priorities as early as possible

  • Maintain respectful and professional communication with our team

Delays caused by incomplete information, late feedback, or unresponsiveness may impact project timelines.

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7. Intellectual Property Rights

Ownership of Deliverables

Upon full payment of all fees owed, you will own all final creative deliverables produced specifically for you under your subscription, including logos, designs, website files, and marketing materials.

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Pre-Existing Materials

We retain ownership of any pre-existing materials, templates, stock assets, tools, methodologies, and proprietary processes used in creating your deliverables.

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Portfolio and Promotion

You grant us permission to display completed work in our portfolio, case studies, marketing materials, and social media for promotional purposes unless otherwise agreed in writing. We will provide attribution to your brand where appropriate.

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Third-Party Assets

If third-party assets (such as stock photos, fonts, or software) are used in your project, you are responsible for obtaining proper licenses or paying applicable fees. We will inform you of any such requirements.

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8. Confidentiality

When you subscribe to our Services, we will provide a digital service agreement that includes confidentiality provisions. We agree to keep all project information, business data, and proprietary materials confidential and will not share them with third parties without your explicit written approval.

Any subcontractors or team members engaged on your behalf are also bound by the same confidentiality obligations.

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9. Warranties and Disclaimers

Our Guarantee

We guarantee top-tier creative quality and on-time delivery for every request within the scope of your plan. Our work is designed to align with your brand, engage your audience, and meet the standards outlined in your subscription.

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No Guarantee of Results

While we deliver high-quality creative work, we do not guarantee specific business outcomes such as sales increases, lead generation, virality, or subjective measures of success. Results depend on many factors outside our control, including market conditions, your business operations, and audience behavior.

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Disclaimer of Warranties

Except as expressly stated in these Terms, our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

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10. Limitation of Liability

To the fullest extent permitted by law, Stop Scrolling and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to your use of our Services, even if we have been advised of the possibility of such damages.

Our total liability to you for all claims arising out of or related to these Terms or our Services shall not exceed the total amount you paid to us in the 12 months preceding the claim.

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11. Indemnification

You agree to indemnify, defend, and hold harmless Stop Scrolling and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your breach of these Terms

  • Your use of our Services

  • Your violation of any third-party rights, including intellectual property rights

  • Any content or materials you provide to us
     

12. Prohibited Uses

You agree not to use our Services or Site to:

  • Violate any applicable laws, regulations, or third-party rights

  • Engage in fraudulent, deceptive, or misleading activities

  • Transmit harmful, offensive, or illegal content

  • Infringe upon intellectual property rights

  • Interfere with or disrupt our Services or servers

  • Attempt to gain unauthorized access to our systems or networks

We reserve the right to suspend or terminate Services if we determine, in our sole discretion, that you have engaged in prohibited activities.

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13. Termination

Termination by Client

You may terminate your subscription by providing 30 days written notice as described in Section 3. Your subscription will remain active until the end of the current billing period.

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Termination by Stop Scrolling

We may suspend or terminate your access to Services immediately, without notice, if:

  • You breach these Terms

  • You engage in prohibited activities

  • Your payment fails and is not corrected within 7 days

  • We discontinue Services (with 30 days notice)

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Effect of Termination

Upon termination:

  • Your access to Services and the Partner Portal will be revoked

  • All outstanding fees become immediately due

  • We will provide you with final deliverables for completed projects

  • Confidentiality obligations will survive termination


14. Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

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Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or our Services shall be resolved through binding arbitration in Los Angeles County, California, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs of arbitration.

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Exceptions

Either party may seek injunctive or equitable relief in court to protect intellectual property rights or confidential information.

 

15. One-Off Projects

We occasionally accept one-off projects (such as branding, landing pages, or ad campaigns) outside of our retainer subscriptions, subject to availability. Priority is always given to retainer clients. One-off projects are governed by separate proposals and agreements but are subject to these Terms unless otherwise specified.

 

16. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our Site with a new "Last Updated" date or by email. Your continued use of our Services after any changes constitutes your acceptance of the updated Terms.

 

17. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any service agreements or proposals, constitute the entire agreement between you and Stop Scrolling regarding the Services and supersede all prior agreements and understandings.

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Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.


Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

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Assignment

You may not assign or transfer these Terms or your subscription without our prior written consent. We may assign these Terms to any successor or affiliate without notice.

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Force Majeure

We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, internet failures, or government actions.

 

18. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us at:


Stop Scrolling, Inc.
12100 Wilshire Blvd Suite 800
Los Angeles, CA 90025

Email: team@stop-scrolling.com
Phone: (341) 344-3444
Website: www.stop-scrolling.com

 

By subscribing to our Services or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

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